Do I need to setup an appointment? Do you take walk-ins?
We believe that finding and renting the perfect apartment at Pointe Inverness should be easy – and because of that, no appointment is necessary to tour our apartment community. However, we encourage you to call ahead and schedule an appointment so we can assist you as soon as you arrive. If you do decide to stop by without an appointment, please arrive no later than one hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the property.
Why do your prices have ranges? Why do your prices change daily?
Our pricing incorporates many different elements including the amenities specific to each apartment, the desired move-in date, desired lease term and recent demand and supply statistics. The pricing range you see depends on the lease term you choose. In general, the longer the lease term, the lower the price, although there can be specific exceptions. There are many factors that go into pricing. Most importantly, we consider the quality of the competing communities including age, size of apartments, quantity and quality of apartment features and community amenities and the quality of service provided. We monitor our competitor’s pricing and are confident we offer a fair price given all of these differences. When you stop by for a tour we can provide you with price quotes on specific apartments based on these factors. These quotes are good for 48 hours. If you have specific questions, please do not hesitate to ask your Leasing Consultant. We work very hard to be fair to everyone given all of these different influences.
What is the application fee and is it refundable?
The application fee is $45 per person 18 and older. The $45 application fee is non-refundable.
Can I complete an application online? Where is the online lease form?
Yes, you can complete an application online! You will find the “apply online” tab on our website, at the top of the page between the “Contact” and “Resident Portal” tabs.
What utilities are residents responsible for?
Residents are responsible for electric and partial water/sewer/trash. Electric service must be set up through American Electric Power (AEP) prior to move-in. The water/sewer/trash is a monthly flat fee that can be included with your rent: $34 for all one bedroom layouts & $44 for all two bedroom layouts.
Am I required to have Renter’s Insurance?
For the benefit and protection of all residents, there is financial responsibility requirement in which you must have insurance protection during the term of your lease agreement. As such, you must provide evidence of personal liability insurance with limits of liability in an amount not less than $100,000 per occurrence. To assist you in meeting this requirement, we have a program with an independent insurance carrier from which you can choose to obtain renter’s insurance. Through this program, all our residents are pre-approved for ePremium Plan renter’s insurance which offers high-quality, low-cost coverage with products that are designed specifically for residents of professionally-managed apartment communities. To sign-up for a policy with ePremium you can go online at www.epremiuminsurance.com or utilize the link on our home page. You can satisfy your financial responsibility requirement and obtain renter’s insurance through this program, or you may choose to secure coverage on your own.
Do you offer furnished apartments?
We’ve formed relationships with several furniture rental companies that can make your new apartment home feel like, well home. For more details, please contact the leasing office.
What school district are you in? What are the schools?
We are in the Southwest Allen County school district. The schools are Whispering Meadows, Woodside Middle School, and Homestead High School.
Lease and Community Questions
Is my security deposit totally refundable?
Yes, provided the lease agreement has been fulfilled and the apartment is left clean and free of any damages. A 60 day, paid, written notice is also required before move-out. Any final balances due are deducted from the security deposit before being refunded.
When is my rent payment due?
Rent is always due on the first of the month but we do provide a 5 day grace period.
What day of the month am I liable for a late charge?
With the aforementioned 5 day grace period for rent, late charges can start to accrue on the 6th. A $25 late charge is assessed on the 6th, and each additional day a $10 daily late charge is assessed.
Will you accept electronic payments from my bank?
Rent is accepted by credit card, debit card, personal check, or certified cashier's check. You may also pay your rent at MoneyGram locations. See the Leasing Office for details.
In order to make an electronic payment you must enroll in our online services. You will need your resident code in order to do this. Any of the office or leasing staff can assist you with obtaining your code. Once enrolled, you may schedule a monthly recurring payment to be deducted from your checking account or charged to your credit card or debit card.
Is there a place where I can pay my rent after office hours?
The fastest and most convenient way to pay your rent is electronically through our online system. We do have a rent drop by the front door of the clubhouse where residents can leave a personal check or cashier's check. We do not under any circumstances accept cash.
Who do I write the rent checks out to?
You can make checks and cashier’s checks payable to Pointe Inverness Apartments.
What kind of pets do you allow? How many pets may I have?
Cats and dogs are allowed. We do have a few restricted breeds which include Rottweiler, Dobermans, Chows, Pit Bulls, Akitas, and German Shepherds. These breeds or any mixture of are not allowed. You may have up to (2) pets per apartment.
Are there any deposits, special fees, or monthly charges to have a pet? What are rules regarding pets?
A $300 non-refundable fee is assessed for one pet. A second pet requires an additional $200 non-refundable fee. There is also a monthly pet rent of $20 per pet. Pet owners are required to pick up after their pets. To maintain the look and safety of the community, residents who do not pick up after their pets can and will be charged a $50.00 fee. Pets must be on a leash at all times and cannot be left outside on patios or balconies unattended.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. The 60 day paid written notice is still required as well. If you need to break your lease for any reason please come in and meet with a member of the Pointe staff to get a total of all the fees required in writing.
How can I refer a friend?
If Pointe is just your style, chances are your friends will feel just as at home here as you do. Simply have your friend mention you referred them on their first visit to Pointe. You may also call, email or drop by the leasing office to recommend a friend or learn more about Pointe resident referral program.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services. You will need your resident code in order to do this online. Any of the office or leasing staff can assist you with obtaining your code.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you for 14 days or less just let the office know. If someone is permanently staying with you, they need to fill out an application and go through the approval process.
I have a motorcycle, where can I park it?
Motorcycles may be parked in any regular parking space. They cannot be parked on patios, on sidewalks, breezeways, or common areas.
I will be moving out. What do I need to do?
Pointe requires a 60 day written notice, which you are financially responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
My children live with me in the summer; do I need to notify your office when they arrive?
Yes, it is always a good idea to let the office staff know of any guests that will be here for extended visits.
Do you have cable services?
Yes, please contact Comcast at 800-934-6489.
Do you allow satellite dishes?
We do allow satellite dishes with prior approval from Pointe Inverness management. There are a few requirements and guidelines for installing the equipment. If you are interested in getting satellite cable service please stop by the leasing office for more specific requirements for your building and location prior to installation.
Can I grill on property?
Per the lease agreement, gas and charcoal grills are strictly prohibited. Electric grills are permissible. During pool season, Pointe does have a community grill up at the pool for use by residents. Also, at any time you are allowed to use the charcoal grill that is located by our Gazebo.
I’m locked out of my apartment. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment. We will need to verify that you are on the lease with a photo ID or by verifying personal information in the file.
I’ve lost my apartment and/or mailbox keys. What do I do? What if I want my locks changed?
If you lose your key during business hours, you can come to the office to be let back in your apartment. If you would like the locks completely changed out there is a $40.00 lock change charge for new keys and lock installation which is due before the work is completed. We will need to verify that you are on the lease with a photo ID or by verifying personal information in the file.